This Privacy Policy explains what information we collect when you use MedicoSafe, how we use it, and your rights regarding that information.
Account information: When you register, we collect your email address and a hashed password (or your Google account identifier if you sign in with Google). We do not store your Google password.
Clinical note text: The clinical notes you submit for analysis are sent to our AI processing pipeline. These are not stored as identifiable patient records. Logs may retain text briefly for error detection but are not used for training or shared with third parties.
Usage data: We record basic usage metrics — number of analyses run, plan type, timestamps — to operate the service and detect abuse.
Payment information: Payments are processed by Razorpay. We receive a payment ID and order status. We do not receive or store your card number, UPI credentials, or bank details.
MedicoSafe is designed for de-identified or anonymised clinical summaries. Users are responsible for ensuring that notes entered comply with applicable patient privacy laws, hospital policies, and the Information Technology Act, 2000 and its amendments.
We do not sell your data. We do not use clinical note content for advertising or share it with third parties beyond what is needed to operate the AI pipeline.
Clinical notes are analysed using OpenAI's API. Text submitted for analysis is sent to OpenAI's servers under their data processing terms. OpenAI does not use API-submitted content to train its models by default.
MedicoSafe's analysis is for documentation support only. It does not constitute medical advice, a legal opinion, or a guarantee of medico-legal protection.
Each of these providers operates under their own privacy and data processing policies.
Account data (email, plan status, usage counts) is retained while your account is active. Clinical note text submitted for analysis is not stored permanently. If you delete your account, your account data is removed within 30 days.
MedicoSafe uses HTTPS for all data transmission. Passwords are hashed and never stored in plain text. Access to backend systems is restricted and monitored.
No system is completely secure. If you believe your account has been compromised, contact us immediately at support@mytholabs.com.
You may request access to, correction of, or deletion of your account data at any time by emailing support@mytholabs.com. We will respond within 30 days.
You may also delete your account directly from within the app.
MedicoSafe is intended for use by registered medical professionals. The service is not directed at persons under 18 years of age.
We may update this Privacy Policy periodically. If material changes are made, we will notify you by email or a notice within the app. Continued use after the effective date constitutes acceptance of the updated policy.
For privacy-related questions or requests:
MedicoSafe / Mytho Labs
Email: support@mytholabs.com